Terms and Conditions
These general terms and conditions apply between Adventure Tours AS (“the company”) and the customer (“the guest”) who enters into an agreement with Adventure Tours AS in accordance with the booking confirmation. The agreement may apply to accommodation, travel, activities, or other individual services. Adventure Tours AS does not sell “package travel” as defined in the Package Travel Act.
1. Company Information
Adventure Tours AS
Org.nr. 999 056 342 MVA
Adventure Tours AS is responsible for all transactions made through the website.
Payment information is processed securely by our partners Bilberry and Nets Online Payment, in accordance with Norwegian law.
2. Use of Sub-Suppliers
Adventure Tours AS normally delivers services directly.
In some cases, Adventure Tours AS may use external suppliers to deliver all or parts of an activity or service.
If a sub-supplier is used, Adventure Tours AS is responsible for forwarding the booking and ensuring the supplier receives payment.
The sub-supplier is fully responsible for:
- the performance of the activity
- safety and equipment
- staffing and permits
- compliance with applicable laws and regulations
3. Scope of the Agreement
Adventure Tours AS is responsible for the guest’s rights under the booking.
The supplier is responsible for the practical performance and quality of the service.
Adventure Tours AS is not liable for any promises or agreements made between the guest and a third party without our knowledge.
Customer data is handled in accordance with Norwegian privacy law. No personal data is sold to third parties.
4. Binding Reservation
A reservation becomes binding once the booking is confirmed and payment is completed.
The guest is responsible for verifying that all booking details are correct.
The guest must provide correct contact information to ensure they receive updates related to the service.
5. Payment
Full payment (100%) is required at the time of booking through www.adventuretours.no
The booking number (e-ticket or printed) must be presented upon arrival.
6. Payment Fees
For international payments, the guest is responsible for any transaction fees incurred in their own country and in Norway.
Adventure Tours AS must receive the full amount stated in NOK in the booking confirmation.
7. Cancellation by the Guest
Cancellations must be made by the guest and will be confirmed in writing by Adventure Tours AS.
7+ days before the activity: 100% refund
6–3 days before the activity: 50% refund
2–0 days before the activity: No refund
Separate cancellation rules apply for agents, tour operators, and third parties booking on behalf of Adventure Tours AS.
Right of Withdrawal (Angrerett)
The statutory right of withdrawal does not apply to accommodation, transport, or activity services with a specific date, including all services sold by Adventure Tours AS, cf. Angrerettloven §22(m).
Cancellation fees reflect Adventure Tours AS’s actual and reasonable losses under Norwegian contract law.
8. Optional Booking Protection
Adventure Tours AS offers optional Booking Protection for an additional fee of NOK 50 per person, which can be purchased when making a reservation.
Booking Protection provides additional cancellation flexibility for certain unexpected travel disruptions that prevent the guest from attending their booked activity.
8.1 Covered Circumstances
Booking Protection applies to the following situations:
- Cancelled cruise ship call: The guest’s cruise ship cancels its scheduled call to Skjolden.
- Unexpected cruise itinerary changes: The cruise operator makes an unexpected itinerary change that prevents the guest from attending the booked activity.
- Official road closures: An unexpected road closure imposed by the relevant authorities prevents the guest from reaching Skjolden for the scheduled activity.
For eligible cancellations under these circumstances, the guest will receive a full refund of the affected activity price, excluding the Booking Protection fee.
8.2 Exclusions
Booking Protection does not cover:
- Voluntary cancellations or changes of plans.
- Illness, injury, or other personal circumstances.
- Late arrivals or missed departures due to personal delays.
- Traffic delays or transportation difficulties that do not involve an official road closure.
- Unfavorable weather conditions when Adventure Tours AS has not cancelled the activity.
- Other circumstances not specifically listed under Section 8.1.
8.3 Cancellation Requests
Guests must notify Adventure Tours AS as soon as possible if an eligible disruption prevents them from attending their booked activity.
Cancellation requests must be sent to booking@adventuretours.no and include the booking reference and details of the disruption.
Adventure Tours AS may request supporting documentation from the cruise operator or relevant authorities to verify eligibility.
8.4 Additional Conditions
- Booking Protection must be purchased at the time of booking.
- The Booking Protection fee of NOK 50 per person is non-refundable.
- Booking Protection applies only to the guests for whom it has been purchased.
- Booking Protection is not travel insurance and does not replace personal travel insurance.
- Cancellations that do not qualify for Booking Protection remain subject to the standard cancellation conditions under Section 7.
8.5 Cancellations by Adventure Tours AS
If Adventure Tours AS cancels an activity due to unsafe weather conditions, including severe storms or extremely poor visibility, guests will receive a full refund of the affected activity price.
Booking Protection is not required to receive this refund.
9. Insurance
It is strongly recommended that guests have personal travel insurance covering illness, accidents, liability, and loss or damage to belongings.
10. Guest Obligations
The guest must follow all instructions, safety rules, and regulations provided by Adventure Tours AS or the supplier.
Adventure Tours AS or the supplier may terminate the agreement with immediate effect if the guest behaves in a dangerous, illegal, or significantly disruptive manner, or causes damage to other participants, guides, facilities, or surrounding property.
Guests are responsible for familiarizing themselves with any additional rules set by the supplier.
11. Issues During the Activity
Any faults, defects, or issues must be reported immediately to the supplier so that the matter can be resolved on-site whenever possible.
12. Force Majeure (No Refund Obligation)
Adventure Tours AS is not liable for circumstances beyond our control (“force majeure”) which prevent the service from being delivered.
Force majeure includes, but is not limited to:
- adverse weather conditions
- natural events
- government restrictions
In the event of force majeure:
Adventure Tours AS is not obliged to refund any amount paid, as the risk related to external and uncontrollable conditions lies with the guest.
Where possible, the guest will be offered rebooking to another available date or a voucher corresponding to the value of the booking.
Any refund is at the sole discretion of Adventure Tours AS.
This clause is in accordance with Norwegian contract law, including Avtaleloven and the Service Purchase Act.
13. Legal Rights
These terms do not limit any statutory rights the customer may have under Norwegian law.